Guest Factsheet
We hope that you find this A – Z Guest
Directory useful during your stay:
A
Airport Information
Newquay Airport
Located approximately 1 hour from Mullion on the North Coast of
Cornwall at St Mawgan with direct flights to London. Operators include:
Air South West, British Airways, Ryan Air, Flybe,
Newquay Airport
T.01637 860600
www.newquaycornwallairport.com
Lands End Airport
Located approximately 45 minutes from Mullion and home of Sky bus
operating regular flights to the Isles of Scilly.
T. 01736 788771
www.islesofscilly-travel.co.uk
Penzance Heliport
Located approximately 45 minutes from Mullion and operating
regular helicopter flights to the Scillies.
T. 01736 363871
www.islesofscillyhelicopter.com
Alarm Calls
You can use your radio alarm clock in your bedroom to set
any alarm calls you may require or alternatively call Reception
on 00 to arrange.
B
Baby Listening and Sitting
Baby Listening devices are available from Reception and
we can arrange a baby-sitter for you if you kindly give us notice.
Banks & Cash Dispensers
The nearest banks are in Helston where these is also a
24 hour cash machine available at Tesco. There is also a cash machine
in Mullion mini market situated on left hand side as you head back
into Mullion village.
Bed and Breakfast Accommodation
If you have made your reservation for bed and breakfast
you may like to dine informally in our Cove Bistro or formally in
the Atlantic Restaurant, the choice is yours. To avoid disappointment
please reserve a table with reception. Sample Menus can be found
in this folder.
Bedrooms
Mullion Cove Hotel is open all year and has 32 AA 3* ensuite
bedrooms including: Sea View Suites, Sea View Superior Plus, Full
Sea View, Partial Sea View and Standard rooms all available.
Breakfast
Breakfast is served from 0800 to 0945 in the Atlantic Restaurant
with tables allocated by room number. Breakfast includes an extensive
buffet in addition to a selection from the hot breakfast menu. Pre-ordered
newspapers are delivered to your breakfast table.
C
Car Hire Options
From Truro
Hertz 01872 223638
From Penzance Station
Europcar 01736 360356
Car Parking
Hotel guests are requested to park their cars in the parking
bay opposite the hotel or in our car park off the turning circle,
just past the hotel. Please leave the parking space at front of
the hotel for arrivals, departures and parking for disabled guests.
Check Out Time
We kindly request that you vacate your room by 11am on
your day of departure. If you require an extension please contact
reception.
Children’s Menu
A Children’s Menu is available in the Cove Bistro
and also for children aged seven and over in the Atlantic Restaurant.
Church Services
Local church services are displayed on the small board
adjacent to Reception with
Computer Use
There is a computer with internet access for guest’s
to use in the Island Lounge to the side of Reception.
Cornish Cream Teas
Delicious Cornish Cream Teas are available in the Harbour
Lounge or Cove Bistro 12.00 noon until 1800
Cove Bistro
The Cove Bistro is open from 11am until 2300 for hot and
cold refreshments including hot chocolates, freshly made teas and
coffees, local beers, ciders and ales. Lunch is served from 12 noon
until 1430, with sandwiches and afternoon tea until 1800, and dinner
from 1800 – 2100. Specialities include fresh fish and steaks
Credit Cards
Mullion Cove Hotel accepts all major credit and debit cards
but not diner’s club cards
D
Dentist
For an emergency local Dentist T. 01872 354375. Any problems
contact Reception
Departure
We kindly request that you vacate your room by 11am on
your day of departure If you require an extension please contact
reception.
Dietary Requirements
Please let Reception know if you have any special dietary
requirements and our chef will do his utmost to accommodate these.
Dining
We offer guests a choice of dining options. If you have
made your reservation on the basis of dinner, bed and breakfast
we will have reserved a table for you in the Atlantic Restaurant.
If you would prefere to dine in the Cove Bistro please contact Reception.
Disabled Facilities
Mullion Cove has Ground Floor Bedrooms available and all
Public Rooms are located and accessible from the ground floor, but
regrettably the ground floor rooms have not been specifically adapted
for wheelchair users.
Doctors
The nearest surgery is Mullion Health Centre. T. 240212
or you may like to call NHS Direct on
0845 4647
Dog Friendly
With our fantastic location for coastal walking Mullion
Cove hotel warmly welcomes dogs and every dog is greeted with their
own special ‘Welcome Pack’ when they stay with us highlighting
‘Dog Friendly’ beaches and places to visit. We ask however,
that all Dog Owners are very respectful of the ‘Mullion Doggy
Code of Conduct’ and considerate of all guests staying with
us. On the ground floor, the smaller lounge is now dog friendly.
E
Email Address
The email address at Mullion Cove Hotel is enquiries@mullion-cove.co.uk
and guests are welcome to retrieve their emails from the Guest Computer
in the Island Lounge situated to the side of Reception.
Emergency
In the event of an emergency please dial 00 for
Receptionor 999 for Police, Fire,
Ambulance or Coastguard
F
Fax Machine
You may Fax from the hotel Reception at a charge of £1
plus the cost of the call. The hotel Fax number is: 01326 240998
Fire Regulations
Please familiarise yourself with the notice on the back
of your bedroom door. In the event of a fire, raise the alarm by
breaking the glass in the nearest fire alarm call point. Please
follow the exit signs for the nearest exit. Assemble in the car
park at the front of the hotel and please DO NOT stop to collect
your valuables or return to your room. If you are hard of hearing
and feel you would not hear the alarm, or if you think you would
require special assistance, please inform Reception immediately.
Fridge Facilities for Guests
Should you require refrigeration for medication please
contact Reception who will be pleased to organise this for you.
Functions & Private Parties
Mullion Cove Hotel welcomes the opportunity to host Functions,
Private Parties and Special Occasions.
G
Garage Services & Fuel
Are all available from Mullion Garage, Churchtown, Mullion
– T. 241159
H
Hairdressers
Two local hairdressers can be found in Mullion Village:
Dimensions T. 240364 or the Scissor House
T. 240544
Hairdryers
Are provided in your bedroom
Heating
Every bedroom has individually controlled electric heating.
If you require additional heating please contact Reception.
Housekeeping
Our housekeeping team make up all our rooms with sheets
and blankets, with extra blankets placed in your wardrobe. Should
you have any special requirements please contact reception.
I
Internet Access
Complimentary Wireless Broadband Internet Access is available
throughout the ground floor of the hotel and we have a guest computer
in the Island Lounge at the side of Reception.
L
Laundry Facilities
We have a guest iron and ironing board available from reception.
Laundry can be left at reception and will be returned within 48
hours.
Luggage
Should you require luggage storage please ask Reception
M
Mail
Any guest mail received by the hotel will be carefully
kept at reception
Meetings
The Island Room situated on the ground floor provides an
inspiring room for small meetings either theatre or boardroom style.
This room has wireless broadband internet access. Please contact
Reception for further enquiries
Meal Times
Breakfast 0800 to 0945
Lunch Noon to 1430
Afternoon Teas 1500 to 1700
Dinner in the Atlantic Restaurant 1900 to 2045
Dinner in Cove Bistro 1800 to 2130
Mobile Phone Signals
Sorry, but you might find your signal a little sporadic!!
N
Newspapers
Newspapers ordered by 2130 will be delivered to your breakfast
table during your stay with us. We will make every effort to get
your morning paper to you by 8.15 am
P
Packed Lunches & Picnics
We are happy to provide any packed lunches you may require
or hamper picnics too. Please order with reception before 2000 the
evening before. An order form is in this folder
Photocopying
Photocopying is available a reception as required at a charge of
10 p per A4 sheet
Porterage
We are happy to help with porterage on arrival and departure
as required please just ask Reception.
Post
Any outgoing post requiring posting that day should be
left with Reception please by 1400. Mullion Post Office is situated
in the Old School building on the right hand side as you travel
from Mullion Cove to Mullion Village.
Public Payphone
A public payphone is situated in the main hallway close
to the entrance to the Atlantic Restaurant.
R
Radio
The alarm radio in your bedroom receives both FM and AM
frequencies:
Radio Cornwall 103.9FM
Pirate FM 102.8FM
Radio 2 88-90.2FM
Classic FM 100-102FM
Railway Stations
The closest Railways stations to Mullion operating services
to London are: Redruth, Penzance and Truro. T. 0870 789 1234
www.nationalrail.co.uk
Reception
Reception is open from 0730 to 2300 daily and can be contacted
by dialling 00
Room Service
We are happy to serve meals, snacks and refreshments in
your room at a supplementary charge of £2 per tray
S
Seafood Platter
With 24 hours notice we can arrange a stunning seafood
platter to include fresh crab, and oysters from the River Fal. £32.50
for two people and £22.50 for one. Please contact Reception
to order.
Shoe Polishing
Leave your shoes outside your door and the night porter
will have them back to you by morning.
Smoking
In accordance with the new no-smoking regulations now operating
in the UK, Mullion Cove Hotel is totally non-smoking inside the
building.
Special Occasions
Champagne on Ice, Flowers and Chocolates can all be organised
as required.
Swimming Pool
Our solar heated pool situated in the garden overlooking
the harbour is a popular place for a refreshing dip and sunbathe.
Should the entrance gate be locked a key can be collected from Reception
as can towels if required.
T
Taxis
For a Taxi call:
Graham’s Taxis 01326 231025
Mounts Bay Taxis 01326 241761
Tea and Coffee Making Facilities
Complimentary tea and coffee making facilities are provided
in your bedroom and replenished daily by our House Keeping Team.
Telephone
To call Reception Dial 00
To direct dial Dial 9, wait for dialling tone, dial number including
STD code
To dial another room Precede the room number by 3 or 30 to make
a three digit number, e.g. to call room 21, dial 321, or to call
room 3, dial 303
Examples of Telephone Charges 1 x 5 minute local call @ peak rate
60p
1 x 5 minute local call @ off peak rate 15p
1 x 5 minute long distant call @ peak rate £1.20
1 x 5 minute long distant call @ off peak rate 30p
1 x 5 minute international call @ peak rate £3.50
1 x 5 minute international call @ off peak rate £3.10
Mobile Phone Signals
Sorry, but you might find your signal a little sporadic!!
Television
Channel 1 is BBC 1
Channel 2 is BBC 2
Channel 3 is ITV 1
Channel 4 is Channel 4
Channel 5 is Channel 5
Tides
Tide Times are displayed on the Guest Information Board
opposite Reception.
Tourist Information
Various leaflets are displayed in the hotel lobby and local
maps and guides are available from Reception.
The nearest Tourist Information Office is in Penzance, close to
the railway station. T. 01736 362207
Useful web addresses for Tourist Information locally include:
www.lizard-peninsula.co.uk
(For information specifically on the Lizard) T. 01326 281481
www.go-cornwall.co.uk
(For information on West Cornwall)
www.visitcornwall.co.uk
(For information on all of Cornwall)
V
Vet
Rose Mullion Vetinerary Practise, Helston T. 01326 572596
W
Walks
For details of recommended local walks please ask at Reception.
Web Site
Find the hotel at
www.mullion-cove.co.uk
Weather Reports
A BBC local weather report is displayed daily on the guest
notice board opposite reception
Local
Weather
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