Spa Etiquette

Arrival at the spa

Upon arrival please make your way to the Spa reception and you will be shown the spa facilities and procedures. For treatments, please arrive 15 minutes prior to your appointment to complete a health questionnaire and to ensure full treatment time. 

Treatment times and booking policy

We advise advance booking for all treatments. Full payment is required for all Spa Days at the time of booking. Treatment times are detailed in the treatment menu and include consultation and changing time. 

Health conditions 

When booking, we kindly ask that you inform us of any health condition or if you are pregnant so that we can advise accordingly. A health consultation will be performed prior to any treatments are performed. 

Spa attire 

For Spa Days, a robe, slippers and towel are provided. These may be worn in the spa and treatment suite and also in the Lounges and Glenbervie Bistro. 

Cancellation policy and late arrivals 

Please note: If cancelling an appointment within 24 hours, full payment is required. If running late a courtesy call will help us endeavour to achieve a full treatment time, but this may not always be possible. If cancelling a spa day within 24 hours, full payment will be required if we are unable to re-sell your booking. 

Under 18’s 

Children under 18 are not permitted within the spa complex as this is an adult area only. Children may use the outdoor pool between 3pm and 6pm and must always be supervised by a responsible adult. From 6pm daily the pool use is restricted to adults only.